At PakGee, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items are non-returnable, including:
Personal care items (e.g., cosmetics, skincare products).
Undergarments and hygiene-related items.
Sale or clearance items.
2. Refund Process
Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed within 7–10 business days.
The amount will be credited back to your original payment method.
Shipping charges are non-refundable.
3. Exchange Policy
We allow exchanges only if the item delivered is defective, damaged, or incorrect.
Exchanges are subject to product availability.
4. Order Cancellation
Orders can be cancelled within 12 hours of purchase if they have not yet been shipped.
Once shipped, cancellation is not possible.
5. Damaged or Defective Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.
We will arrange for a replacement or issue a full refund.
6. Return Shipping
Customers are responsible for the shipping cost of returns (unless the item was damaged, defective, or incorrect).
We recommend using a trackable shipping service.
7. Contact Us
For return or refund requests, please contact our support team:
📧 Email: kayani1973@gmail.com
📞 Phone: +92333-4793087
📍 Address: Gulberg III, Block J, Near Firdous Market Lahore